The self-maintaining context layer

Henderson is Meridian's largest enterprise account. They moved to the enterprise plan in March, following the Q1 pricing reviewPricing review — Q1, and the renewal lands on 14 October.

Stakeholders

Rachel Voss became the primary contact after the account handover in JuneCall — 12 Jun; procurement runs through David Okafor, who pushed for the multi-year optionNote — 19 Jun.

Open risks

The Atlas launch integration moved to Q3 — an engineering-capacity call, not a scope changeWeekly sync — 3 Jul. Legal flagged the data-processing addendum as still unsignedLegal tracker.

Commercials

The enterprise plan runs at $148k ARR after the March upliftPricing review — Q1, up from $96k on the growth plan. A multi-year renewal at a 12% discount is on the table but unsignedNote — 19 Jun; finance modelled both options for the October board packBoard prep — Jul.

Recent activity

Support volume halved after the onboarding revamp shippedSupport digest — Jun. Henderson's platform team asked for SSO ahead of the Atlas rollout#henderson — 8 Jul, and Rachel confirmed their exec sponsor will attend the October reviewCall — 12 Jun.